SPEC · V.2026.Q2 [email protected] EU-WIDE · 24/7
- N° 03 / 05 · ServiceSCOPE EU-wideUPDATED 05.2026

Maintenance,
EU-wide,
24/7

Preventive maintenance and condition-based monitoring against documented service plans, plus 24/7 emergency mobilisation across the EU. Single-vendor coverage for multi-site portfolios.

AVAILABILITY
99.7%
Fleet-average uptime against integrator SLA.
RESPONSE
≤ 4H
Emergency mobilisation, EU-wide, 24/7.
SITES UNDER SLA
60+
Active maintenance contracts, single-vendor.
- N° 02 / 06
Approach

Approach to delivery.

A maintenance contract is an uptime guarantee. We engineer service plans against MTBF curves, instrument condition-based monitoring on critical assets, and keep an EU-wide spares pool ready for emergency response.

PROGRAMMESPreventive · CBM · 24/7 callout
SLA≤ 4h emergency · ≤ 24h scheduled
COVERAGEEU-wide single-vendor
TOOLINGSpares pool indexed against MTBF
01

Service plan design

A written maintenance plan against asset criticality, MTBF and integrator SLA. Inspection cadence, lubrication schedule, wear-part replacement intervals and condition-based triggers, all committed to paper.

  • Asset criticality matrix
  • PPM cadence
  • CBM trigger thresholds
  • Spares pool sizing
OUT
Plan · Cadence
02

Preventive execution

Scheduled visits executed by trained crews with the OEM’s parts. Every PPM signed against the plan, deviations logged, and the integrator/operator briefed on findings before sign-off.

  • Scheduled inspections
  • Lubrication & alignment
  • Wear-part replacement
  • PPM dossier update
OUT
PPM · Dossier
03

Emergency response

24/7 mobilisation against contracted SLA. Diagnostic-first protocol, parts dispatched from regional pool, fix-or-bridge applied so the line is back inside the SLA window.

  • Same-shift diagnostic
  • Regional spares dispatch
  • Fix-or-bridge protocol
  • Root-cause memo
OUT
Restoration · RCA
- N° 03 / 06
Capabilities

Systems we maintain.

System
Scope of works
Typical tags
01
ASRS, shuttles & cranesHigh-bay pallet · mini-load · multi-deep
Mast inspection, runway alignment, drive condition monitoring, software/firmware revision management.
MASTALIGNCBM
02
Conveyor & sortationBelt · roller · cross-belt · merge
Belt-tension & tracking, motor condition, photo-eye calibration, sortation accuracy verification.
BELTEYESORT
03
AGV / AMR fleetsBattery · navigation · traffic
Battery health, charger maintenance, SLAM map upkeep, traffic-management software updates and deviation analysis.
BATTNAVTRAFFIC
04
Controls & HMIPLC · WCS · network
PLC firmware updates, WCS patch management, network health monitoring, cyber-hygiene against OT-network risks.
PLCWCSNETWORK
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Why it matters

Why quality matters.

Uptime is a lagging indicator of how well someone listened to the system three months ago.
- Operations doctrine · MERIXA maintenance crew

A well-maintained automation system delivers the operating economics the customer paid for. Skipped PPM cycles, deferred wear-part replacement, condition-based alerts ignored - they all compound into stoppages that take six-figure invoices and damaged customer relationships to repair.

Our service plans are written, indexed to asset criticality, and audited each visit. We do not skip cadence to make a customer’s budget look better in the short term - because the bill arrives later, with interest.

Single-vendor EU coverage matters: integrators with multi-site portfolios get one PPM cadence, one parts pool, one escalation path. That reduces operational complexity for the customer and gives the integrator a reporting layer they can roll up across the programme.

Emergency response is the visible test. Our protocol is diagnostic-first - root-cause before parts swap - so the fix sticks. We hand over a written RCA after every callout, because the customer’s ops team needs to know what happened, not just that it’s working again.

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Common questions

Maintenance - questions.

Q.01
What does an emergency callout SLA look like in practice?
Diagnostic on the call within 30 minutes, on-site mobilisation within 4 hours for major EU markets, fix-or-bridge applied to bring the line back inside the contractual window. Written RCA delivered after restoration.
Q.02
Do you carry spares, or do we?
Both, on contract. We hold a regional spares pool indexed against MTBF; the customer’s critical-spare cabinet is sized to cover the gap between failure and our regional dispatch. Inventory split is contracted at programme start.
Q.03
Can you take over an existing maintenance contract?
Yes - handover audits are a core deliverable. We assess the as-built, the existing PPM history and the spares position, then issue a written gap analysis and migration plan. No hard cut-overs without the operator’s sign-off.
Q.04
What about cyber-security on the OT network?
Patch management, firmware revision control and network-health monitoring are part of every maintenance plan. We coordinate with the customer’s IT/OT team and stay inside the change-control window.
Q.05
Do you maintain systems you did not install?
Yes - vendor-agnostic maintenance is a core competency. We work across major OEM platforms, certified or otherwise, against a written service plan agreed up-front.
- Engage

Single-vendor.
EU-wide. 24/7.

Preventive plans, condition-based monitoring and emergency response - for one site or a multi-country portfolio.