SPEC · V.2026.Q2 [email protected] EU-WIDE · 24/7
- N° 05 / 06 · EngageSCOPE EU-wideRESPONSE ≤ 4H biz

Connect
with MERIXA

Direct access to installation coordinators, project resources and account management. Choose the channel that fits your situation - we respond to all inquiries within one business day, and to urgent project assistance same-day.

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Channels

Three ways to reach us.

CH.01 · Self-serve

Partner Portal

System integrators submit installation requests, track project status and manage documentation through the Partner Portal.

FORExisting integrators & OEM partners
Access portal
CH.03 · Strategic

Account management

Established partners work with dedicated account managers who coordinate across multiple programmes - strategic planning, consistent service delivery, and the escalation path for complex requirements.

FORMulti-programme & framework partners
Reach your manager
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How to start

Send a brief, not a form.

No contact form. The fastest path is a short email with attachments to [email protected]. It lands with a named coordinator inside four business hours, with full thread and the documents you need to share.

What to attach

  • B.01Drawings: P&ID, layout, GA. PDF or DWG, whichever you maintain.
  • B.02Schedule context: milestone calendar, shutdown windows, peak-season constraints.
  • B.03Scope context: bill of works or BOQ where available, OEM platform mix, integrator counterpart.
  • B.04If recovery: what is currently stalled and what the previous crew left behind.
  • B.05A short paragraph: where the site is, by when you need crew, and what role you would like MERIXA to play.

Direct address book

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What to expect

From inquiry to mobilisation.

E.01 - Rapid response

Same business day

Installation requests receive a preliminary assessment within 4 business hours. Urgent project inquiries are prioritised for same-day response.

SLA · ≤ 4H
E.02 - Technical expertise

Specialist on the call

Connect directly with installation specialists experienced across automotive, e-commerce, manufacturing and retail sectors.

SLA · ≤ 1 BIZ DAY
E.03 - Project planning

Scope & timeline

Detailed scope discussions, timeline estimation, and resource planning for complex installations and multi-site programmes.

SLA · ≤ 5 BIZ DAYS
E.04 - Transparent comms

Documented, every step

Project documentation, regular status updates, and proactive issue management throughout the installation lifecycle.

CADENCE · WEEKLY
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Operations

Where we operate.

HQ · Headquarters

Warsaw - Royal Wilanów

Strategy · Account management · Projects desk
MERIXA
Royal Wilanów
Franciszka Klimczaka 1
02-797 Warszawa, Polska
HOURS
Mon-Fri · 09:00-18:00 CET
RESPONSE
≤ 4 business hours
FIELD · EU operations

EU mobile field crew

Installation crews · Emergency response · Site engineering
Active project sites across
20+ EU markets - DE, NL, CZ, FR, IT, ES, AT, SK
DISPATCH
24/7 mobilisation
CREWS
3-24 FTE per site
CERTS
ISO 9001:2015 · SCC** · VCA**